Last updated: 01/01/2019
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please see below for more information on our return policy.
RETURNS All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS To return an item, place the item securely in its original packaging, and mail your return to the following address:
8522 FOOTHILL BLVD., SUITE 202
SUNLAND, CA 91040
Attn: Returns: Shipping Department
REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 15 days from the receipt of your item to process your return.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Thank you for visiting and shopping at https://www.sbssupplies.com.
Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping (ONLY)
Policy Shipment processing time All orders are processed within 1-2 business days. Orders are not shipped or delivered on national holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days, or in rare cases a week. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email and/or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost:
SBS COURIER(Southern California, Las Vegas and Phoenix Arizona): $150 FLAT RATE FOR BULK B2B ORDERS
FEDEX GROUND: AVERAGE $16.99 (VARIES ON PACKAGE CONTENT AND SHIP TO/FROM LOCATION).
FEDEX OVERNIGHT: AVERAGE $29.95 (VARIES ON PACKAGE CONTENT AND SHIP TO/FROM LOCATION).
USPS GROUND: AVERAGE $8.99
UPS GROUND: AVERAGE $19.99
Delivery is only available for orders with delivery addresses within the continental United States(SEE ABOVE FOR DIRECT DELIVERY FROM SBS COURIER SERVICE).
–Delivery delays can occasionally occur.
If you have any questions concerning our return policy, please contact us at: [email protected]